CUSTOMER INFORMATION · 22 OCTOBER 2026
Credits and refunds
Clear answers without sharing passwords or arranging a call.
Current status
Credit checkout and actual video generation are not enabled until the studio explicitly announces them as available. An indicative estimate is not an invoice or a completed order.
Before paying
Review complete credits, selected video settings, taxes, payment total, any expiry rules, and rendering/retry policy at the authenticated checkout.
Failure or double charge
Check transaction and render-job history before retrying. Preserve the transaction reference, timestamp and job ID. Contact support@trydataverse.com for reconciliation.
Refund eligibility
Future paid orders are subject to their confirmed terms, actual consumption, applicable law and statutory consumer protections. There is neither a blanket no-refund condition nor a guarantee of automatic full refunds.
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